Terms of Service

Last updated: September 25, 2026

1. Agreement

These Terms are an agreement between you and HIPUR IO LLC, a Maryland limited liability company ("Sokoon," "we," "us") for your use of sokoon.life, app.sokoon.life and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

2. Who can use Sokoon

Sokoon is offered only in the United States. You must be at least 18 years old and able to form a binding contract. You're responsible for keeping access to your email (which you use to sign in) secure. Because what you share is sensitive, you may be asked to sign in again after a period without use and periodically even when active.

3. What Sokoon is, and isn't

Sokoon offers assessments, AI-guided conversations, Deep Dives, anonymous perspectives from people you invite, reports, and an ongoing "Talk to me" conversation, designed to help you understand your relationship patterns.

Sokoon is not therapy, counseling, medical or mental-health care, or a crisis service, and doesn't diagnose or treat any condition. Its insights are for reflection and personal growth; they aren't professional advice and may not always be accurate or complete. Use your own judgment, and seek a qualified professional when you need one.

If you're in crisis or unsafe, contact local emergency services, or in the US call or text 988. If you're in an abusive relationship, contact a professional support service.

AI-generated content

Conversations and reports are generated by AI. AI can make mistakes. Don't rely on it for decisions about your health, safety, legal or financial matters.

4. Membership, billing and cancellation

• Price: $9 per month (plus any applicable taxes), charged to your payment method through Stripe at sign-up and then every month on the same date.
• Automatic renewal: your membership renews monthly until you cancel or we cancel it as described below.
• Cancel anytime: from Membership (through Stripe's secure billing portal) or by emailing support@sokoon.life. Cancellation stops future charges. You keep access until the end of the current paid month.
• 7-day money-back guarantee: if you cancel, or withdraw your consent, within 7 days (168 hours) of your first-ever payment to Sokoon, we automatically refund that first month in full. No forms, no questions. The guarantee applies once, to your first-ever purchase; it doesn't restart if you rejoin, and later months aren't covered.
• Automatic cancellation if you stop using Sokoon: if you don't open Sokoon while signed in at least once during a full paid billing month, your membership won't renew and you won't be charged again. We'll email you a reminder about 5 days before that month ends. The unused month isn't refunded. You can rejoin anytime.
• Fair use: to keep Sokoon reliable for everyone, "Talk to me" has reasonable rate limits (currently up to 5 messages a minute and 50 a day).
• Price changes: we'll email you at least 30 days before any price change takes effect, and you can cancel before then.
• Except for the guarantee above or where required by law, payments are non-refundable.

5. Your circle

You may invite people you know to share their perspective on you. Only invite people you have a real relationship with and who you believe would welcome the request. Don't invite anyone under 18, and don't use invitations to harass or spam. Their individual answers are kept anonymous from you. Don't try to identify who said what.

6. Acceptable use

Don't misuse the Service. That includes: breaking the law; harassing or harming anyone; entering someone else's private information without a right to share it; trying to access other accounts or our systems without permission; reverse-engineering, scraping or copying the Service or its methods; using it to build a competing product; or using the AI for purposes unrelated to the Service.

7. Your content

You own what you share with Sokoon. You give us permission to store and process it only as needed to provide and improve the Service for you, as described in our Privacy Policy. We never publish your content or share it with advertisers.

8. Our content

Sokoon's assessments, questions, methods, reports, design and brand belong to us and our licensors. We give you a personal, non-transferable right to use the Service for yourself while you're a member.

9. Changes to the Service

We're constantly improving Sokoon and may add, change or remove features. If a change materially reduces what you're paying for, you may cancel and request a prorated refund for the unused part of that month.

10. Suspension and termination

You can stop using Sokoon and cancel at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, or if required by law. Where appropriate, we'll tell you why and refund any unused paid period.

11. Disclaimers

The Service is provided "as is." To the extent allowed by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee any particular outcome in your relationships.

12. Limitation of liability

To the extent allowed by law, Sokoon won't be liable for indirect, incidental, special or consequential damages, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you.

13. Governing law and disputes

These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. If you live outside the US, you keep any mandatory consumer protections that the law where you live gives you. Before filing a claim, please contact us at support@sokoon.life so we can try to resolve it informally. Any dispute that isn't resolved informally will be decided exclusively by the state or federal courts located in Maryland, and you and we consent to their jurisdiction. Nothing in these Terms requires arbitration, and either of us may bring a qualifying claim in small-claims court.

14. Changes to these Terms

If we make material changes, we'll update the date above and notify members by email before they take effect. Continuing to use Sokoon after that means you accept the updated Terms.

15. Contact

HIPUR IO LLC
15630 Old Columbia Pike, Ste E #1023
Burtonsville, MD 20866
United States
support@sokoon.life